Oilco is in the process of developing a service management software that will provide information on the following lines:

• List of all equipment installed at individual retail stations will be maintained
  
• Key characteristics of the equipment like
  
  • Make
  • Model Number
  • Serial Number
    
  • Supplier
    
  • Date of supply
    
  • Date of installation
    
  • Maintenance schedules
    
• Equipment would include
  
  • Dispensing pumps
    
  • Submersible turbine pumps
    
  • Compressors
    
  • Tank gauging systems
  • Car Wash systems
  • Tyre inflators
  • Generator

Complaints Management

• Complaints will be logged in and categorised depending on their
  
  • Type
    
  • Dealer gradation
    
  • Resolution undertaken in line with the same
    
• Continuous monitoring & updation would be done so as to ensure proper verification of the complaint status

Preventive Maintenance Management
This module will handle scheduling of preventive maintenance for various equipment.

Reporting

Different kind of reports would be generated. Some of them are:

• Individual equipment history sheet
  
• Comparision of break downs on different makes of equipment
  
• Cost of spares utilized
• Cost of maintenance
• Summarised breakdown of complaints equipment-wise and assembly-wise